Rwandan Agaseke Basket

Customers enjoy both the vibrant creative flourishes and pragmatic applications featured in Indego Africa handicrafts. For instance, the wine coasters made by artisans at Cocoki come in non-uniform designs and unique cloth patterns, having been crafted by hand to the criteria imagined by the artisan. The ability to attach the Indego Africa coasters to a wine glass appeals to consumers looking for something innovative.

Similarly, the motifs used on Indego Africa baskets from Rwanda tell a traditional story of importance to Rwanda and the weavers. The lid and base of the agaseke baskets fit together perfectly, providing a place to hide everyday objects and giving a clean look to your home. The flat plateau basket offers an incredible flexibility of design and limitless creative possibilities for the artisan.

With each purchase from Indego Africa, customers have the chance to directly benefit African artisans and help rebuild communities and lives. The women are not asking for hand-outs or sympathy, but simply asking consumers to decide to do a bit more with their next purchase. We do our part, donating 100% of profits back to our partner cooperatives for training programs.

Wine glass inside a wine coaster

Consumers are attracted by the opportunity to purchase African products that they cannot find anywhere other than through Indego Africa. Our artisans are designing products for export exclusively by Indego Africa. Many partner communities have not traditionally exported, or even sold, their products. 

Some of our products, particularly the agaseke and plateau baskets, are renowed worldwide. The agaseke style and shape is unique to Rwanda, requiring patience and great skill to master. All the larger Rwandan baskets take four to five days to weave. Our team has ventured across Africa in their careers and have never found baskets of higher quality. Each Indego Africa handicraft is one-of-a-kind item.

Minimum Order:  Minimum orders will be reflected in order forms or line sheets provided to wholesale customers.

Invoices:  Invoices are normally issued upon shipment or personal delivery of the products to the wholesale customer.  For large order or for new wholesale customers, an invoice will be issued 14 days prior to the estimated date that the products will be delivered to the shipper.

Payment Terms for New Wholesale Customers or Large Orders:  For orders placed by new wholesale customers or valued at more than $600, the following payment policies will apply:

(a) If payment is made by credit card, the wholesale customer will be charged upon shipment of the products.

(b) If payment is not made by credit card, the wholesale customer must pre-pay 50% of the Order within 10 days of receiving an invoice and pay the remaining 50% within 30 days of delivery of the products.

(a) Credit card through Google Checkout (by e-mail invoice);

(b) Wire transfer;

(c) Cash or check; or

(d) Other payment processor stipulated by Indego Africa.

Product Availability:  Indego Africa will specify whether its products are in stock, must be commissioned or have long production times.

Shipping Processing Times:  For products in stock, shipment takes place within 3 days of receiving an order.  For orders that require commissioning or long production times, Indego Africa will provide a delivery date estimate.

Unsuccessful Order Delivery:  All unclaimed, undeliverable or refused Orders will result in a 15% restocking fee, plus shipping charges.

Refunds Upon Return:  Customers are eligible for a full refund if the item is returned within 15 days of delivery.  Indego Africa will refund the customer: (a) within 7 days if by cash, check or wire transfer; or (b) within 15 days if by credit card.

Exchanges and Credits Upon Return:  Customers are eligible for an exchange or credit if the item is returned within 30 days of delivery.  Customers may choose to re-order the original item or order a different item up to the amount of the credit.

Special Orders:  Any items made to particular parameters, tailored or otherwise specially ordered requested by customers will not be eligible for return.

Shipping Costs:  Shipping fees are non-refundable, unless the customer received an item in error.

Cancellation by Customer:  Customer may cancel an order at any time prior to shipment of the order.  Unless Indego Africa issues a late delivery notice, a restocking fee of 8% will be applied to orders cancelled by the customer after the issuance of an invoice.

Refund Upon Cancellation:  Upon cancellation, the Customer is eligible for a full refund in accordance with the “Refunds Upon Return” heading above.

Refunds Upon Damages:  Upon confirmation of damage, the customer shall be eligible for a full refund in accordance with the “Refunds Upon Return” heading above.