Customer Service

SHIPPING RATES & TIMES 

Your order will leave our facility via USPS within 1-2 business days of your purchase. All packages are shipped via USPS priority mail and should arrive within 3-6 business days after leaving our facility.

USPS Priority – $8.95-$15.95

USPS Expedited – $25.95 - $35.95

*Kids clothing ships free!

*Some products are subject to an additional handling fee. Handling fees still apply during free shipping promotions.

Please allow longer delivery times during promotional periods.

Live in the NYC area? Need a quick delivery? Email customerservice@indegoafrica.org or call 212.506.5697 and we will do our best to make sure you can get your order in a snap!

INTERNATIONAL SHIPPING & CUSTOMS

For orders outside of the United States, extra charges (sales tax and customs duty) may occur depending on your region and local customs charges. Please check your home country's import regulations before you place your order as these charges are at the receivers expense. Please note that delays due to custom procedures are beyond our control and must be resolved by the receiver. 

All orders overseas are tracked where possible. Please note our default postal service is USPS. Tracking is not available in some countries. In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. If you wish to upgrade your service or add insurance at an extra cost, please email us at sales@indegoafrica.org before you place your order and one of our team members will happily arrange this for you.

RETURNS & REFUNDS

We want you to love our products as much as we do, that’s why if you are not completely satisfied we will gladly accept returns within 10 days of the arrival of your order. Please contact customerservice@indegoafrica.org and once we receive the returned order we will issue you a full refund. Please note that all shipping charges are non-refundable. Buyer is responsible for all return/exchange shipping costs. We reserve the right to deny a returned item should it no longer appear salable or does not meet our return standards.

Please ship return order to:

Indego Africa

51 West 52nd Street Suite 2300

New York, NY 10019

*Please note that all of our products are handmade, so color and shape may vary slightly. 

*All sale items are final sale

Orders purchased before or after 24 hours of a promotional period are not subject to price adjustments.

LOST OR STOLEN PACKAGES

We get it, things happen… If your shipment is lost or stolen we will do everything possible to assist you. However, we cannot be responsible for missing packages if the shipper can verify delivery to the shipping address.